1. Information We Collect

ScamShield collects minimal data necessary to provide fraud detection services. This includes:

• Email addresses — for account creation and communication.
• Device identifiers — to ensure service compatibility and security.
• Anonymized threat data — suspicious emails, SMS, and URLs submitted for analysis.

2. How We Use Your Data

We use your data exclusively for the following purposes:

• Detecting and blocking scams in real time.
• Improving our AI models to better identify emerging threats.
• Sending you critical security alerts and account updates.
• Responding to your support requests.

We never sell your personal information to third parties.

3. Data Security

We take data security seriously. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We employ strict access controls, regular security audits, and continuous monitoring to protect your information.

4. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data.
• Opt-out: Unsubscribe from non-essential communications.

To exercise any of these rights, contact us at support@scamshield.io.

5. Cookies & Tracking

We use essential cookies to maintain session integrity and security. We do not use tracking cookies for advertising or analytics that compromise your privacy.

6. Third-Party Services

We use trusted third-party services for infrastructure and communication:

• Crisp — for live chat support.
• Cloud providers — for secure data storage and processing.

These services are GDPR and CCPA compliant.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our website.

8. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at support@scamshield.io or via our Contact page.